Shipping & Delivery Policy
Order processing, shipping & local pickup.
Effective August 2, 2026
1. Order Processing & Fulfillment
Orders placed through our online store are processed during normal business hours (Monday through Saturday, 8:00 AM – 7:00 PM). If an item ordered online is out of stock or requires special ordering, our team will contact you promptly. Customers are always encouraged to call us at 432-310-5681 to verify part availability prior to ordering.
2. Shipping Rates & Delivery Timelines
Shipping costs and estimated delivery times are calculated at checkout based on the delivery location, package weight, and shipping method selected. Basin RV is not responsible for shipping delays caused by carrier disruptions, weather events, or supply chain shortages.
3. Risk of Loss & Damaged Shipments
All items purchased from Basin RV are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If your package arrives damaged, please retain all packaging materials and report the damage to both the shipping carrier and Basin RV within 48 hours of delivery.
4. Local Pickup
Customers who prefer to pick up orders in person at our Odessa shop are requested tocall ahead at 432-310-5681 to ensure a representative is on-site and your order is ready.